patient at a dentist appointment

Efficiency and doing things better go hand in hand rather frequently. That holds true for how AI can increase the capabilities and resources of overworked (and sometimes stressed) dental care workers. Artificial intelligence (AI), for example, causes a shift in priorities. 

 In this era of innovation, it’s critical to make clear how AI can support your dental organization’s goals. And do so without taxing a team that is already at capacity. Dentistry is still recovering. The pandemic raised stress levels that for some people were already at critical levels. However, here we are. In several areas, including dentistry, AI is making its mark. 

AI puts out its "hand"

It’s crucial to think about AI in terms of how it enhances and supports everyday procedures. Dentists and team members should rethink how they engage the technology if they believe that “AI is here to replace people…” Its goal is to make your duties simpler so you can concentrate on what you enjoy doing most: providing care for patients. Here are some examples of what AI’s “hand” is doing across many industries and the working landscape. automating unnecessary processes and operations. creating more “intelligent” workflows to take the place of repetitious chores. assisting in the creation of new “rules” for achieving goals and desired outcomes. When you shake hands with AI in your dental organization, these are the broad categories you can anticipate. How AI can help when your human and business resources are stretched is the bigger and possibly more urgent issue. 

Where AI can maximize your resources while reducing how much stress your team(s) experiences at work
AI helps “tame” information overwhelm 

Every dental organization could benefit from controlling the abundance of information being produced and disseminated. Data is still extremely valuable. However, AI can be useful in tracking, monitoring, managing, and sharing the seeming information overload. For instance, AI is capable of guiding you with greater intelligence through the sea of information that is being presented to you. AI can be compared to a “digital assistant.” 

  •  Prioritize messages sent by email and text in accordance with their urgency, desired outcome, etc.  
  • Put information and related exchanges in context to prevent work “drift.”  
  • To ensure that communications are secure and serve the intended purpose, apply logical advice to your data. 
AI helps reduce task redundancy 

It may occasionally be required to repeat the same action. Burnout, however, may also result from such recurrence. Once more, context and “intelligent” support can make sense of something that might otherwise result in pointless busy work. AI has the ability to prioritize jobs and design more effective, satisfying workflows.  

  • Technology for chatbots can be customized and programmed to filter communications. It expedites research and avoids laborious discovery.  
  • Online patient portals help establish scheduling procedures that are more efficient for your patients. Your team can verify provided information to foster more fruitful one-on-one interactions.  

You may automate reminders, follow-up correspondence, and private messages (like birthday wishes, etc.) for timely, planned delivery. This aids team members in staying focused on their ongoing face-to-face patient encounters. 

 Once more, replacing human engagement is not the goal. AI adds more assistance to the mix, allowing your team members to interact with patients more effectively and enhance the patient experience. 

AI helps anticipate what’s next 

Productivity is stifled by “friction” in tasks and workflow. Team members may also become more stressed when their productivity is in jeopardy. The capacity to foresee upcoming actions keeps progress moving in the right direction. AI has the power to facilitate more intelligent task management and processes. 

  •  Software and hardware that uses voice activation could decrease work avoidance or loss of momentum.  
  • The predictive communication capabilities of chatbot technology can be trained to respond to frequent patient questions or featured FAQs. Your team’s time and effort will be saved by the technology’s inquiry-based searches.  
  • Making informed decisions can lead to more focused processes and help you make the most of your data for health and business outcomes. 
AI helps keep your team unified around common goals

Fear of AI as “big brother” or the idea that it would eventually replace staff reduces its usefulness. AI best practices have the potential to monitor organizational morale and teamwork in addition to supporting team activities. Support your human resources department using  

  • AI. Keep an eye on internal staff feedback and exit interviews with an improvement-focused mindset.  
  • Calculate employee work satisfaction scores and make decisions based on obtained and examined employee data.  
  • Utilize collected data to increase team member engagement and lower attrition.  

All things considered, AI is a digital team member that is entirely scalable and relatively endless. Introduce the technology, let your team(s) know how you’re going to use it, and then let AI take care of the special job of supporting them. You’ll learn how AI can boost productivity throughout your dental organization. And that might help to lessen the stress and workload. DSOs are becoming more knowledgeable about AI and its application in dentistry. Discover more using the following resources: 

Technology leadership among the largest DSOs and insurance companies is helping drive dental AI growth

The development of dental AI is being largely fueled by the technological leadership of the biggest insurance companies and dental service organizations (DSOs). These companies are making investments in artificial intelligence techniques because they understand how they may enhance patient outcomes, simplify processes, and cut costs.  

Due to their size and resources, DSOs are especially suited to utilize AI technology. To create individualized treatment suggestions and improve patient outcomes, they can invest in cutting-edge AI tools and make use of their enormous data resources. DSOs can also employ AI to automate administrative duties, lessening the workload on team members and providers and enhancing productivity. Insurance providers are also putting money into AI to improve patient outcomes and cut expenses.  

They are using AI to analyze claims data and find trends that could enhance the provision of care. Insurance firms can use AI to identify patients who are most likely to develop dental issues and provide them with specialized interventions to stop the disease from progressing. 

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